A story hit the news last week concerning a dispute between two electronic I-9 software providers where outsourcing I-9 software to a third party vendor was involved.  One of the parties wished to cancel its reseller agreement requesting that all I-9 data be returned to its customers.  In so doing, it was revealed that they would have to pay a rather high fee to obtain their customer’s I-9 data in a usable format.  Additionally, it was revealed that the 3^rd party provider had already been directly soliciting the other vendor’s clients to enter into a new I-9 and E-Verify service agreement.  Unable to resolve their differences, a lawsuit was filed on June 27, 2011, seeking an injunction to require the 3^rd party vendor, USVerify, to return its clients’ I-9 data in a reasonably usable and accessible format and to cease and desist from using or disclosing any confidential client information.

In light of the unraveling of this story, it brings clearly to the forefront the importance of being able to access your I-9 and E-Verify data because the employers who are customers of the vendor who is cancelling the reseller agreement, are unable to access their I-9 data at the present time. So, unless they have saved the data in another format or system, it can be assumed that if they were served with an ICE Notice of Inspection (NOI), they would not be able to comply with the NOI’s strict deadlines.

There are several I-9 software vendors in the marketplace, some good, some not.  This includes stand-alone providers that focus solely on I-9/E-Verify, in addition to “all-in-one” providers that offer electronic I-9 software that integrates with the employer’s personnel management software and employment screening/background check applications.

Apparently many all-in-one systems “outsource” the I-9 and E-Verify service to a third party vendor under a “reseller agreement.”  The reseller agreement governs the terms of use and other vital details regarding accessibility of the employer’s I-9 records. Given the rash of recent I-9 audits throughout the country, it is more important than ever for employers to very closely examine these arrangements to ensure that your best interests are protected.

It is not advisable for an employer to rely strictly on a vendor’s representations concerning their products and system compliance as these representations will not protect or insulate you from liability. Employers must undertake independent due diligence to ensure the system they choose complies with the applicable regulations.

If you are using a background screening provider, applicant tracking system, or all-in-one solution, it is imperative that you perform due diligence to ensure they you will have unrestricted access to your I-9 and E-Verify data, especially in the event the reseller agreement is terminated or if the you wish to terminate the agreement with your vendor.

We would recommend asking the following questions:

• Who owns the I-9 E-Verify data under the terms of the agreement?
• Can the employer request a backup of the electronic I-9 and E-Verify data at no or little cost?
• How often can the employer request such a backup and in what format will it be delivered?
• What happens if the vendor closes shop or decides to assign the data to another provider?

Lastly, we remind you that there are specific regulatory electronic I-9 requirements that affect almost every aspect of a vendor’s system and relationship.  These requirements are often confusing and unclear, and you should be encouraged to discuss these issues with experienced immigration counsel to ensure that your I-9 electronic system is compliant with enforcing agencies in all respects.

The American Immigration Attorneys Association (AILA) published an excellent article on the Minimum Requirements for Electronic Verification.  View article

Contact our office should you have any concerns that you’d like to discuss concerning this issue.

With a 2nd wave this year of Notices of Inspection (NOI’s) sent to employers across the country, and I-9 administrative audits being ICE’s driving force in determining whether an employer is adhering to employment laws –  it is a costly mistake for employers to presume that they can fly under ICE’s radar.  An ICE investigation can be triggered at any time by SSA No-Match letters, a tip from a disgruntled employee, a terminated employee, a customer, a competitor, or other “concerned citizens.”

With the above being said, we thought this would be a good time to review exactly what takes place when an employer is served with an NOI – starting with immediately contacting an attorney that specializes in employer compliance matters. Not all immigration or corporate attorneys do…so do your homework, or just call us.

Employers are allowed by law 3 days notice to respond by producing the I-9 records and other requested information.

The administrative inspection process is initiated by the service of a Notice of Inspection (NOI) upon an employer compelling the production of Forms I-9. Often, ICE will request the employer provide supporting documentation (an invasive Document Subpoena), which may include requests for a copy of your I-9 Compliance Policy, Employee Roster, copies of Payroll Summaries, I-9 forms for current and terminated employees, Quarterly Wage and Hour Reports, SSA Mismatch correspondence,   E-Verify and/or SSNVS documents, Articles of Incorporation, and business licenses.

ICE agents or auditors then conduct an inspection of the Forms I-9 for compliance. When technical or procedural violations are found, pursuant to regulations at INA §274A(b)(6)(B) (8 U.S.C. § 1324a(b)(6)(B)), an employer is given ten (10) business days to make corrections. An employer may receive a monetary fine for all substantive and uncorrected technical violations. Employers determined to have knowingly hired or continued to employ unauthorized workers will be required to cease the unlawful activity, may be fined, and in certain situations may be prosecuted criminally. Additionally, an employer found to have knowingly hired or continued to employ unauthorized workers may be subject to debarment by ICE, meaning that the employer will be prevented from participating in future federal contracts and from receiving other government benefits.

Monetary penalties for knowingly hiring and continuing to employ violations range from $375 to $16,000 per violation, with repeat offenders receiving penalties at the higher end. Penalties for substantive violations, which includes failing to produce a Form I-9, range from $110 to $1,100 per violation. In determining penalty amounts, ICE considers the size of the business, good faith effort to comply, seriousness of violations, whether the violation involved unauthorized workers, and history of previous violations, amongst other factors.

ICE will notify the audited party, in writing, of the results of the inspection once completed. The following are the most common notices:

Notice of Inspection Results – also known as a “compliance letters,” used to notify a business that they were found to be in compliance.

Notice of Suspect Documents – advises the employer that based on a review of the Forms I-9 and documentation submitted by the employee, ICE has determined that the employee is unauthorized to work and advises the employer of the possible criminal and civil penalties for continuing to employ this individual. ICE provides the employer and employee an opportunity to present additional documentation to demonstrate work authorization if they believe the finding is in error.

Notice of Discrepancies – advises the employer that based on a review of the Forms I-9 and documentation submitted by the employee, ICE has been unable to determine their work eligibility. The employer should provide the employee with a copy of the notice, and give the employee an opportunity to present ICE with additional documentation to establish their employment eligibility.

Notice of Technical or Procedural Failures – identifies technical violations identified during the audit and gives the employer 10 business days to correct the forms. After 10 business days, uncorrected technical and procedural failures will become substantive violations.

Warning Notice – issued in circumstances where substantive verification violations were identified but circumstances do not warrant a monetary penalty and there is the expectation of future compliance by the employer.

Notice of Intent to Fine (NIF) – may be issued for substantive, uncorrected technical, knowingly hire and continuing to employ violations.

We’d like to close with emphasizing the importance of creating an I-9 compliance policy that is integrated with your overall personnel policy.  A comprehensive written policy will help establish guidelines for all employees to follow, will establish good-faith efforts towards compliance, and potentially could mitigate penalties.  A company should also designate an overall I-9 compliance administrator. To ensure consistency, designate one person who is charged with centralized oversight, management, and training of the company’s compliance program.  To provide guidance to hiring managers about I-9 procedures, managers should know who must complete Form I-9; when and how to conduct verification; what permissibly may be asked prior to the actual hiring; what limits may be placed on hiring of certain individuals; what, how, and for how long I-9 records should be maintained.

.. We link to an inspection process chart that is a good illustration of the various steps in the NOI process

.. We also link to a copy of an ICE NOI and a Document Subpoena

.. For a list of I-9 Technical and Substantive Violations

We work with our clients to create compliant workforces, and now is the time to be proactive if you absolutely know that you have problems with your I-9 forms; and, by the way, most employers do.  We encourage you to be proactive and take action now before you pay the high price of being put in a position where your options have considerably diminished.

We are happy to hear from you and are very flexible with our package of compliance services and solutions.  Our talented team is read to assist you with whatever you’d like to accomplish with your compliance program.  Visit our I-9 Resource Center here

It has been reported that this latest wave of I-9 inspection notices to employers brings the total number of ICE I-9 audits to 2,338 for this year.  This exceeds their record-breaking audit total from 2010 of 2,196.  Average audit fines appear to be exceeding $110,000.

I-9 audits today are the key driving force of the Agency’s efforts in determining whether businesses are violating U.S. employment laws by hiring unauthorized workers.

“The inspections will touch on employers of all sizes and in every state in the nation, with an emphasis on businesses related to critical infrastructure and key resources,” ICE spokeswoman Gillian Christensen said in a statement.   Although ICE has not disclosed the names of the companies being targeted, they do include both large and small businesses in some 17 business sectors, including garment, construction, agriculture, food production, fast food chains, hospitality and financial services industries, as well as IT, healthcare, transportation, postal and shipping, commercial nuclear reactors and drinking water and water treatment.

For employers, the audits can lead to both civil and criminal penalties. The possibilities range from fines and being barred from competing for government contracts to criminal charges of knowingly employing illegal workers, evading taxes and engaging in identity theft.

In the past, ICE agents have initiated audits in one region, and companies in the same business were unlikely to face inspection elsewhere. But “businesses can no longer assume an audit is isolated in one location. It’s spreading nationwide,” said Julie Myers, ICE chief during the Bush administration.  Larger employers have been increasingly targeted since the establishment earlier this year of an ICE audit office outside Washington.  It has been reported that several utilities and food production companies in Montgomery, AL have received notices of inspection from ICE, and were surprised because they have been participating in E-Verify.  Participating in E-Verify doesn’t mean you won’t be audited.

The penalties for ignoring the legal requirements of the I-9 process can be quite severe, even in cases of unintentional omissions and uncorrected I-9 mistakes. Civil penalties for such errors may range from $110 to $1,100 for each affected employee. A business with thousands of employees and multiple worksites may face a significant financial burden in noncompliance penalties. The fines may be further increased if the Department of Homeland Security (DHS) determines that an employer knowingly hired unauthorized foreign nationals, and can range from $375 to $16,000 per violation with repeat offenders on the high end.

What’s the solution? One of the most cost-effective and convenient ways to take action is to conduct a preemptive partial (10-20% of your workforce) or full audit to see what’s buried in your I-9 paperwork. Analyze the results and initiate targeted training and institute a standardized policies and process for handling and managing your I-9 function.  This can easily be accomplished both onsite and offsite.  These steps are especially critical for companies that have a large number of employees, multiple locations, several people involved with the I-9 process and a high turnover rate.

Here is a list of our services and solutions and here is our I-9 Employer Resource Center

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About Immigration Solutions

For those of you who may be first time readers, Immigration solutions provides US and Canadian business immigration services to employers and individuals and additionally provides a full range of I-9 employment eligibility compliance services for employers that require I-9 audits, training, and compliance policy development.

In our June Newsletter we cover what’s new in employer compliance:  New I-9 Employer Handbook, new Q&A for I-9 and E-Verify, the new E-Verify RIDE interface and other information to assist you with staying current and developing a compliant workforce.

For more information regarding our services, please contact our office, 562 612.3996 or via email at info@immigrationsolution.net.

This is part 2 in our I-9 podcast series where we discuss:

Podcast-5-4-11.mp3

1)  Correcting the I-9 Form
2)  Storage and Retention
3)  Technical and Substantive Violations and fines
4)  I-9 Best Practices

Please contact us to discuss your I-9 compliance needs.  We have a very talented team who are experts and are ready to assist you.

Our monthly employer compliance newsletter where we review the I-9 form, the receipt rule and updating and reverifying the form,  is now available and we link to it  here.

Should you wish to become a client of our office, please contact us at:

562 612.3996  |  info@immigrationsolution.net

1)         You’ve had a turnover in the HR position(s) charged with the responsibility of handling and processing I-9 Forms

2)         None of the staff charged with the I-9 process has been formally trained

3)         You already know that you have I-9 document violations, errors and unintentional mistakes

4)         You have recently gone through a corporate reorganization, merger or acquisition

5)         You know you have an on-boarding process that is complex, such as multiple jobsite locations where the I-9 process takes place

6)         When you haven’t documented your I-9 Form policies and procedures in a policy statement or procedures manual

7)         If you have a large volume of foreign worker I-9 forms

8)         If you do not have a tickler system for re-verification or  terminated employee retention

9)         If you do not have  a centralized I-9 recordkeeping process

10)       If you are photocopying documents presented during the I-9 process for some and not for others

11)       You participate in government contracts and have been asked to perform an I-9 audit

12)      You’ve never performed a self-audit or had any outside provider perform an I-9 audit

13)      You do not know how to make corrections to the I-9 form

14)      You’ve received SSA No Match Letters

15)      Your industry is being targeted by ICE

16)      You don’t know that new I-9 guidance was released by USCIS this year

Immigration Solutions regularly represents clients from all industries to develop effective I-9 policies and compliance programs.  By establishing and maintaining effective corporate policies and procedures, many of the above-mentioned warning signs can be addressed proactively in an audit before the government does one for you.

Our complete and informational Employer Resource Center on all things I-9, can be found here.

Please take a minute to take our I-9 Survey on our website.

At least two dozen employees were arrested March 4th after deputies raided four Pei Wei restaurants and its corporate headquarters in Scottsdale.  Maricopa County Sheriff Joe Arpaio had warrants for 120 employees who were suspected of identity theft.

Just how bad can it get?  Unfortunately pretty bad.  At the corporate headquarters, boxes of documents and computer databases were seized.  Arpaio said the investigation began in June 2010 after the sheriff’s office received a tip that several employees were illegal immigrants.  The investigation showed that most of the victims whose identities may have been stolen live out of state; eight of them are children under the age of 12 and four of them are dead.

Arpaio stated, “That’s one thing that makes this operation unusual. People apparently are fed up with the ID theft problem and the problems ID theft causes and are willing to help law enforcement to ensure the successful prosecution of this kind of crime.”

Pei Wei Asian Diners are operated by publicly held P.F. Chang’s China Bistro Inc   P.F. Chang’s operates about 170 Pei Wei locations nationwide and more than 200 P.F. Chang’s China Bistros.

It is estimated that a Pei Wei restaurant can generate up to $2 mil/year in sales.  The prolonged closure of a number of locations is costing the company a significant amount of money and the media coverage is tremendously damaging including a loss of prestige and community standing.

The case at hand teaches a lesson about the E-Verify program, in that using E-Verify doesn’t insulate an employer against penalties and doesn’t provide a safe harbor against worksite enforcement. This is a wake-up call to anyone who thinks E-Verify is an effective remedy to stop identity fraud.  E-Verify doesn’t have the proper protections and safeguards in place for detecting it.

Secondly, if you own and operate a chain of restaurants, it’s time to be proactive and get your I-9’s in order and secure the services of a 3^rd party audit team who are skilled in handling employer compliance issues.  You must carefully review your systems and procedures around I-9 processing and management at all of your locations, particularly if you are a multi-site employer – including corporate headquarters.

For more on this story.

The USCIS Verification Division and the Office of Public Engagement invite any interested parties to participate in a webinar either tomorrow or Thursday on E-Verify Self Check. E-Verify Self Check, the first service offered directly to individuals by E-Verify, is a simple online service that allows an individual to check his or her own employment eligibility in the United States.   If you missed our previous article on E-Verify and how it functions, you can access it here.

E-Verify Self Check will initially be available in the following locations as of March 21, 2011: Colorado, Idaho, Mississippi, Arizona, Virginia and the District of Columbia. USCIS will be hosting webinars to provide an overview of E-Verify Self Check on the following dates:

• Wednesday, March 16, 2011 @ 1:00pm (EDT): Click here to Register

• Thursday, March 17, 2011 @ 3:30pm (EDT): Click here to Register

Once your registration has been confirmed, you will receive an email with instructions on how to join the webinar.

On the day of the webinar: Please note that on the day of the webinar, you will need to take the following steps:

1. Login to the webinar using the instructions provided to you in the registration email

2. Call the toll-free number provided to you in the registration email

** Please note that space is limited to accommodate 100 participants per session. **