Have you heard about the DHS Online Complaint System ?
Wednesday, August 26th, 2009I’m struck how user friendly this sounds. Some might think it’s a complete deviation from the norm for the Department of Homeland Security! …and what an excellent idea it is.
DHS describes it as follows:
The Department of Homeland Security’s Travel Redress Inquiry Program (DHS TRIP) is a single point of contact for individuals who have inquiries or seek resolution regarding difficulties they experienced during their travel screening at transportation hubs–like airports and train stations–or crossing U.S. borders, including:
- denied or delayed airline boarding
- denied or delayed entry into and exit from the U.S. at a port of entry or border checkpoint
- continuously referred to additional (secondary) screening
Why DHS TRIP?
DHS TRIP is a central gateway to address
- watch list misidentification issues
- situations where travelers believe they have faced screening problems at ports of entry
- situations where travelers believe they have been unfairly or incorrectly delayed, denied boarding or identified for additional screening at our nation’s transportation hubs
DHS TRIP is part of an effort by the State Department and Homeland Security to welcome legitimate travelers while still securing our country from those who want to do us harm.
Who is DHS TRIP for?
People who have been repeatedly identified for additional screening can file an inquiry to have erroneous information corrected in DHS systems.
How does DHS TRIP work?
DHS TRIP is the central processing point for redress inquiries. Requests received online are routed for redress to the appropriate DHS components. Components will review the request and reach a determination about a traveler’s status.
How is the information used?
The Department of Homeland Security safeguards the privacy of any personal information that you provide in your inquiry to DHS TRIP. The information that you provide will be used to process your request for redress. More information on DHS TRIP and your privacy.